Alternative Online Consumer Disputes Resolution

Notice to Consumer

According to Law n.144/2015 of September 8, 2015, we disclose the entities for Alternative Dispute Resolution that can be contacted in case of conflict on the purchase of a product or service referenced on this website.

It should be noted that when necessary, this solution compared to the legal proceedings is usually faster, less formal and less expensive.

So, if you were dissatisfied with the purchase of na item or service on our website, or with the solution we presented to resolve the situation, you can access this oficial site and expose your plea.

Resolution of Entities in Alternative Dispute Case:

In alternative, you can present your case by contacting one of the following national entities of Alternative Dispute Resolution.

CNIACC - National Centre for Information and Consumer Disputes Arbitration

CIMAAL - Centre for Information, Mediation and Arbitration Algarve Consumer Disputes

CACCDC - Arbitration Centre for Consumer Disputes District of Coimbra

CACCL - Arbitration Centre for Consumer Disputes Lisbon

CICAP - Info Center consumption and Porto Arbitration

TRIAVE - Arbitration Centre for Consumer Disputes Valley Ave / Arbitral Tribunal

CIAB - Centre for Information, Mediation and Consumer Arbitration (Arbitration Court of consumption)

CACC-RAM - Arbitration Centre for Consumer Disputes of the Autonomous Region of Madeira

More information:

Portuguese Consumer Portal –

Online Dispute Resolution (European Commission) official website -



Electronic Complaints Book

The user can also make a complaint on the Portuguese Digital Platform of the Electronic Complaints Book.

Access to the digital platform of the Electronic Complaints Book -

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