Deliveries and Returns

ORDER SHIPPING

The delivery of your order is made by CTT Expresso, Chronopost or other carrier hired by DADIGIT Unipessoal Lda (owner of the online store defatima.com), and shipping costs are calculated for the Portugal Continental user based on the order’s weight.
Will not be made deliveries to PO Boxes.
For deliveries outside of European Union, shipping costs differ according to the weight and destination, as they are automatically calculated in the shopping cart.
For deliveries for countries outside of the European Union (UE) where we make shipments, as the values of the shipping are very variable according to the weight and destination, the shipping costs may not be calculated on the shopping cart. In that case, you will need to contact for our email apoiocliente@defatima.com or through our online/offline chat system so that we can accurately calculate the correct value.

Your order will be dispatched with the articles well protected because we have a special care with fragile objects. However, since there is some risk of damage to the items at the transportation, if when receiveing your order you observe any damage, you must do the procedures indicated below, in the point 3 of the RETURNS topic.

Orders are shipped up to 72 hours after payment confirmation (see Shipping Conditions for each item), unless it is out of stock, express notice on the site or otherwise communication.

DADIGIT commits to make every possible effort so that delivery takes place within the period indicated at the time the carrier is selected, from the business day following the shipment of the order, unless otherwise communication.
In case of unavailability of the item ordered, DADIGIT will inform the customer. If the customer is not willing to wait for the article to be available, we will refund the amount that has been paid, within 30 days of the unavailability knowledge.
DADIGIT will not be responsible, in any way, for any damages, direct or indirect, from delivery delays or the order unavailability.

Since 2017, all our suppliers are having difficulties to fulfill the high number of orders, and it may happen a sudden stock break.
Taking into account this situation, there may be occasional delays in the items’ shipping, committing DADIGIT to inform the client in a timely manner, and to suggest alternatives, as the shipping will be made as soon as it is available.

The payment failure of the order within 7 days after the date it was definitively effected, implies the cancellation of the order.

Portugal Mainland:
CTT Expresso and Chronopost Delivery - from 1 to 3 business days after shipment, unless it is out of stock.
Madeira and Azores:
CTT Expresso Delivery - from 1 to 15 business days after shipment (depending on the island), unless it is out of stock.
Other countries from the European Union (EU):
from 3 to 8 business days after shipment (depending on the country of destination), unless it is out of stock.
Countries outside the EU: very variable (depending on the country of destination). To get the transit time for your address, please contact us.

To track your order, the user can send an email to encomendas@defatima.com or track the order on the carrier's website which will be indicated to the user.
In case of unavailability to receive your order, depending on the carrier, it will be left at the delivery address a warning indicating the place in which the order may be picked. If the order doesn’t be picked within the period specified in the notice, DADIGIT considers such act as a manifestation of contract termination, and the order will be canceled and returned to the warehouse. In this case, it may be charged additional processing costs to the customer.
For more information contact us.

Customs and Tax Rates

Orders shipped to countries outside the E.U., or with different customs and fiscal policies of most E.U. countries, may be subject to taxes and duties charged in the destination country (import taxes).
The receiver of an international order may be subject to import duties at the time that the order arrives at its country.
The receiver may support additional charges for customs clearance. DADIGIT has no control over these charges, not even an estimation, and has no control over the order from the moment it is received by the destination country's customs, and its eventual clearance responsibility.

Customs policies change widely from country to country; you should contact the office of your local customs for more information.
When clearance procedures are necessary, there might be a delay of the estimated shipping time.

RETURNS

The customer has the right to change their mind and cancel their purchase at our online store.

1. The order has not been shipped
Please contact us to encomendas@defatima.com referring the subject "Return Article not shipped - order number", we will refund your money for the payment method you used.

2. The order was already picked up
You have a period of 14 days (consecutives) after picked up your order, to contact us to encomendas@defatima.com to make your return. All the return costs are supported by the customer, except on returns for an item that has any defect that it is our responsibility. Any return must be made in the original packaging, along with your original purchase order note. After we picked up your order and verify that it is in perfect conditions, we will issue a voucher with the value of the item or will return your money by the same payment type that you have used.

3. The packing or item is damaged
If the client receives a damaged package or item, he should write a report immediately and give it to the courier and contact us so that we can proceed with a claim to the carrier. Unless otherwise communication, any return must be made in the original packaging, within 14 days (consecutives) after picked up your order, along with your original purchase order note. The associated costs are the responsibility of DADIGIT.


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